Frequently Asked Questions
Everything you need to know about shopping with Salomon Australia
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express delivery to major metro areas usually arrives within 1-3 business days.
What is your return policy for performance footwear?
We offer a 30-day return policy for all items in original, unworn condition. Please ensure tags are attached and the original shoebox is included.
Do Salomon products come with a warranty?
Yes, most Salomon products are covered by a 2-year limited warranty against manufacturing defects in materials and workmanship.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.
How do I find the right size for trail running shoes?
We recommend referring to our size guide on each product page. Salomon shoes generally fit true to size, but we suggest measuring your foot in centimeters for the best accuracy.