Returns & Exchanges
Salomon Australia offers a 30-day return policy for all items purchased through our online store, provided they are in original condition with tags attached. We are committed to ensuring you have the right gear for your outdoor adventures with a seamless and efficient returns process.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging, ensuring all tags are intact and the product is in unworn, resaleable condition.
Ship to Salomon
Print your prepaid shipping label provided by the portal, attach it to your parcel, and drop it off at any Australia Post location.
Refund Processing
Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing